Frequently Asked Questions
About Our Jewelry
What materials do you use?
We specialize in high-quality gold , diamond jewelry, and premium timepieces.
Do you offer custom jewelry design?
Yes! We offer custom design services to create personalized pieces that reflect your unique style. Contact us to discuss your vision.
Orders & Shipping
Where do you ship?
We primarily serve customers in Canada and offer worldwide shipping to select locations.
How much does shipping cost?
We offer FREE shipping across Canada on orders of $250 CAD or more. Canadian orders below $250 CAD have a flat shipping fee of $15 CAD.
International shipping is $65 CAD. Customs duties and import taxes, where applicable, are the customer’s responsibility.
How long does shipping take?
Shipping times vary by location. Canadian orders typically arrive within 3–9 business days. International shipping may take 7–14 business days, depending on the destination and customs processing.
Repairs & Services
Do you offer jewelry repair services?
Yes, we provide professional repair services for jewelry and watches. Contact us with details about your piece for a quote.
How do I care for my jewelry?
Store pieces separately to prevent scratching, clean regularly with appropriate solutions, and remove jewelry before swimming or exercising.
Returns & Exchanges
What is your return policy?
Bijouterie Setor accepts returns or exchanges within 15 days of purchase, subject to our return and exchange policy. Please note: Custom-made and special-order jewelry is final sale and cannot be returned or exchanged. For assistance, please contact our team.
Exceptions apply for defective, damaged, or incorrect items, or where required by applicable law.
How do I contact customer service?
You can reach us through our contact page or email us directly bijouteriesetor@gmail.com.